At SkinPro Glam, I take great care in providing high-quality skincare services and products. Due to the nature of my business, I have the following return and refund policies in place to ensure fairness while maintaining the integrity of my small business.
Service Refund Policy
All skincare treatments and facial services are non-refundable. My services involve time, expertise, and product usage, and results may vary depending on individual skin conditions and adherence to post-care recommendations.
If you are dissatisfied with your service, please let me know within 24 hours, and I will do my best to address your concerns with a follow-up consultation or adjustment if appropriate.
Retail Product Return Policy
To maintain the highest standards of hygiene and product safety, the following policies apply to product purchases:
- Unopened, unused products may be returned within 7 days of purchase for a full refund or exchange.
- Opened or used products cannot be returned for a refund due to sanitary reasons, unless you experience a documented allergic reaction.
- If a product causes an adverse skin reaction, please discontinue use immediately and contact me within 48 hours. A return or exchange will be considered on a case-by-case basis, and I may request photos and details about the reaction to determine the best solution.